Horst Schulze shares the "7 steps that create Excellence" from his personal experiences in building the Ritz Carlton Hotel group and his Christian Values.

Horst Schulze is a unique and outstanding former President of Ritz Carlton. He was raised in Germany. As a very young man, he was trained and started as a bus boy, moving up and later promoted to management levels in some of the finest hotels of Europe. He was appointed to bring the Ritz Carlton hotel concept to the USA many years ago. He created a system of excellence at such high levels that he calls the "Continuous Process Improvement," which has been copied by many companies around the country.